Activecare medical Prowler 3410 Owner's Manual download pdf (Page 19)

For service assistance, please call your authorized ActiveCare dealer.

Prowler 3310/3410 Owner’s Manual 18

Troubleshooting

This table is only a guide to aid you in getting your scooter operating, should you have any

problems. If you are unable to get your scooter operating, please contact your Authorized

ervice Center. S

Table 1: Basic Troubleshooting

Symptom Possible Cause Solution

1. Key switch is not “ON” 1. Turn key switch to “ON”.

2. Main circuit breaker tripped 2. Reset circuit breaker in trunk area.

3. Brake release lever in

‘Freewheel Mode’

3. Place lever to ‘Drive Mode’.

4. Charger connected to outlet 4. Disconnect charger.

5. Battery power low 5. Recharge battery.

6. Scooter shuts down to conserve

battery

6. Cycle key switch “OFF”, then “ON”.

Scooter does

not move

7. Controller error

7. Check diagnostic light for Flash

Code (See Table 2 to get solution).

1. Seat is loose 1. Check seat for loose hardware or

damage. Ensure seat in locked

position.

Scooter feels

wobbly when

driven

2. Bearing in tiller worn 2. Replace bearings.

1. Charging too infrequently 1. Charge scooter more often.

2. Defective or worn out battery 2. Load test batteries. If necessary,

replace.

3. Cold weather reduces battery

life

3. Allow batteries to reach room

temperature and then fully

recharge.

Range less than

expected

4. Defective charger 4. Contact your Authorized Service

Center.

Erratic behavior

when engager

is operated

1. Faulty engager 1. Contact your Authorized Service

Center.

Brake squeals 1. Dirt in brake pad 1. Blow dirt out with air pressure hose.

Brake release

lever sticks

1. Rust and corrosion 1. Spray ball detent area with

lubrication oil.

Stiffness in

steering

1. Possible grime build-up 1. Lubricate rod end joints.

The diagnostic flash codes for your scooter are designed to help you perform basic

troubleshooting quickly and easily. A diagnostic flash code flashes from the diagnostic light in

the event one of the conditions listed below develops.

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Activecare medical Prowler 3410 Owner's Manual Page 19

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